Customer Success Consultant (Consumer Insights Ad Hoc Research) at Nielsen

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Brand & Media, Consumer InsightsIndustries

Requirements

Degree (preferably Sociology, Statistics or even Economics)
Around 5 years as a quantitative Market Researcher in a Research Agency (preferably with Brand & Communication expertise)
Italian native, Fluent in written and spoken English
Good planning, organizational, analytical and project skills
Good communication skills
Ability to organize and manage research projects, meeting deadlines and budgets
Ability to interpret data
Full proficiency in PowerPoint & Excel (medium)
Knowledge of advanced statistics (multivariate analysis, data processing)
Eagerness to learn, an open mindset, team spirit, and an entrepreneurial attitude
Problem solver, creative and can-do attitude with a mindset aimed at solidarity and teamwork
Strong desire to grow and help others to further develop

Responsibilities

Manage clients and projects from proposal to final results’ presentation
Play the key role in the delivery of projects including questionnaire design, sample definition, analytical plan and report, supported by the more junior members of the team
Cooperate with all the company functions (Operations, Sales, Data scientists, etc.) to get the project executed with proper timing and high-quality deliverables
Conduct verbal presentations of key findings to the client (also in English)
Connect the dots: linking insights from various studies into cohesive meta-analytical perspectives
Daily contact with clients, understanding needs and getting needed information, proactively identifying opportunities to share with the Sales team

Skills

Market Research

Questionnaire Design

Sample Definition

Analytical Planning

Data Analysis

Insight Generation

Project Management

Client Management

Verbal Presentations

English Communication

Meta-Analysis

Brand Health Analysis

Campaign Effectiveness

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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