Customer Success Consultant at Remitly

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Legal TechIndustries

Requirements

Law degree or good understanding of Legal landscape (open to Law graduates seeking alternative career)
Experience in customer success or customer relationship management, preferably within Legal industry
Experience in training delivery and using platforms like eLearning
Ability to identify opportunities while building solid relationships with customers and stakeholders
Exceptional communication and presentation skills
Understanding of Boolean and free text search principles
Authorized to legally work in Australia
Ability to liaise with a range of management and staff levels, particularly with Sales departments
Strong understanding of Australian Legal landscape
Demonstrated customer success background with training delivery skills

Responsibilities

Customer journey mapping to create tailored campaign driven programs
Develop and drive campaigns to increase awareness, product adoption and usage
Acting as a liaison between sales, marketing and product
Identify personas for targeted messaging
Creating value propositions by segment and persona to embed in the campaign activity
Work with data and marketing teams to identify clients for monthly sessions and create Eloqua templates
Establish clear client retention goals
Provide reporting to manager and monthly program
Update dashboards for team and business for program
Upsell services and products while maintaining brand image
Build preference within the academic sector to ensure LexisNexis is preferred by graduates moving into the workplace
Create campaigns utilizing social media and traditional formats to meet campaign objectives
Assist in building and driving an accreditation program
Engage with clients to deliver training and implement effective solutions (including corporate, law firms, barristers, and government departments)
Identify opportunities and build relationships with stakeholders
Train customers under your responsibility

Skills

Customer Success

Training Delivery

eLearning

Eloqua

Customer Journey Mapping

Campaign Management

Data Analysis

Dashboards

Social Media Marketing

Upselling

Legal Knowledge

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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