Customer Success Manager, State and Local Government
PlanetSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Government Technology, GovtechIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full Time
- Salary: Not specified
- Company: Granicus
Granicus is a technology company focused on transforming the Govtech industry by connecting governments and their constituents. They provide cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services. Granicus has been recognized as a top company to work for and serves thousands of government agencies and millions of citizen subscribers.
Requirements
- Experience in nurturing clients within an agency, public sector, or software organization.
- Stellar client relationship and consultative skills.
- Proven success in data-driven decision making.
- Adherence to process.
- Experience with Software as a Service (SaaS) platforms.
- Important Note: Must reside in Costa Rica to be considered.
Responsibilities
- Proactively manage an assigned portfolio of clients through the customer journey.
- Adjust approach based on client needs and segment requirements.
- Act as an interface among sales, implementation, and support to track, resolve, and follow up on customer issues.
- Advise customers on best practices of Granicus products through various engagement methods.
- Build strong relationships by maintaining engagement and creating co-
Skills
Client relationship management
Consultative skills
Data-driven decision making
SaaS platforms
Customer engagement
Process adherence
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees