Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Government Technology, GovtechIndustries
Requirements
Candidates should have experience in nurturing clients in an agency, public sector, or software organization with stellar client relationship and consultative skills, as well as proven success in data-driven decision making and adherence to process. Strong experience with Software as a Service (SaaS) platforms is required.
Responsibilities
The Customer Success Consultant will be accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. They will proactively manage an assigned portfolio of clients through the customer journey, adjusting approach based on client needs and segment requirements, and act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities. They will also serve as an interface among sales, implementation, and support to track, resolve and follow up on customer issues, and advise customers on best practices of Granicus products through various engagement methods appropriate to the client segment.
Skills
Client relationship management
Consultative skills
Data-driven decision making
SaaS platforms
Customer engagement
Process adherence
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Key Metrics
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees