Customer Success Associate at Turvo

Dallas, Texas, United States

Turvo Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain, Logistics, Transportation, SoftwareIndustries

Requirements

  • 1-3 years of Customer Success or Account Management experience
  • Supply chain and logistics industry experience preferred
  • SaaS technology experience preferred
  • Viral networking experience preferred
  • Bachelor's degree in logistics, business, marketing, or related field
  • Strong communication skills with ability to simplify complex issues
  • Familiarity with Salesforce, ZenDesk, Jira, Tableau is desirable
  • Candidates based in Dallas, TX are preferred

Responsibilities

  • Establish yourself as a trusted advisor with our customers
  • Create and execute success plans with our customers and measure periodic progress to goals
  • Drive post-implementation adoption of the Turvo product with customers
  • Coordinate with support, delivery, and documentation teams to ensure customer needs are met by appropriate stakeholders
  • Participate in product roadmap and innovation discussions with customers working closely with product management, solution architects, and engineers for product feedback and requirements gathering

Skills

Customer Success
Product Adoption
Customer Relationship Management
Success Planning
Contract Renewal
Sales Support
Technical Aptitude
Analytics

Turvo

Cloud-based platform for supply chain management

About Turvo

Turvo provides a cloud-based platform that connects all parties in the logistics and supply chain industry, including shippers, carriers, and brokers. This platform allows users to track shipments in real-time and manage freight more efficiently by digitizing the entire process from order placement to delivery. Unlike traditional methods that often lack transparency and efficiency, Turvo's solution ensures that all stakeholders have access to the same information at the same time. The company operates on a Software-as-a-Service (SaaS) model, where clients pay a subscription fee for access to its tools, which include tracking, document management, and communication features. Turvo's goal is to enhance visibility and collaboration in logistics, helping businesses reduce costs and improve service.

Sunnyvale, CaliforniaHeadquarters
2014Year Founded
$89.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees

Benefits

401(k) Company Match
Remote Work Options
Full Benefits

Risks

Strategic shifts post-acquisition by Lineage Logistics may affect customer relationships.
Technical challenges in MileMaker API integration could impact mileage accuracy.
New CTO's strategy changes might disrupt ongoing projects or innovation trajectory.

Differentiation

Turvo offers a unified cloud-based platform for real-time supply chain collaboration.
The platform integrates seamlessly with partners like MileMaker and Oko for enhanced functionality.
Turvo's SaaS model ensures continuous updates and improvements for logistics professionals.

Upsides

Turvo's acquisition by Lineage Logistics can provide strategic growth opportunities.
Partnerships with companies like Southern Reins Logistics enhance Turvo's market reach.
Integration with IoT devices can improve Turvo's real-time data collection capabilities.

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