Customer Success Associate at Proprio

Calgary, Alberta, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, PropTech, SaaSIndustries

Requirements

Prior experience in customer success or a related field, preferably in a B2B SaaS environment
Proven ability to manage customer relationships and ensure satisfaction
Familiarity with property management, financial services, operations, or bookkeeping solutions (plus)
Experience with customer success software and CRM tools (e.g., HubSpot, Intercom) (plus)
Experience writing help center articles, video tutorials, product documentation, or internal SOPs
Ability to think outside the box and develop creative solutions to customer challenges, leveraging available resources and collaboration
Empathy and strong interpersonal skills to build trust with customers, understand their challenges, and provide timely solutions
Adaptable and flexible to the fast-paced, ever-changing demands of a growing startup
Strong team player who is willing to go the extra mile for the customer

Responsibilities

Build and maintain strong, long-lasting customer relationships through regular check-ins, providing guidance, and addressing concerns
Provide exceptional customer support and timely case resolution
Lead and support customers through the onboarding process, ensuring they are fully trained and set up to achieve quick wins
Track and report on key metrics such as customer satisfaction, retention rates, and platform adoption
Document unexpected bugs and work with the tech team to test and communicate fixes
Contribute to and maintain Propra’s resource hub for customer support and platform documentation
Act as the voice of the customer within the company, collaborating with Product, Sales, and Marketing to meet customer needs
Identify opportunities for upselling and cross-selling additional services, ensuring customers derive maximum value from the platform

Skills

Customer Success

Customer Onboarding

Customer Support

Customer Relationship Management

Product Adoption

Metrics Tracking

Bug Reporting

Documentation

Upselling

Cross-selling

Proprio

Real-time anatomical alignment for surgeries

About Proprio

Proprio Vision enhances surgical procedures with its proprietary platform that uses light field technology, computer vision, and data intelligence for real-time anatomical alignment calculations. This technology helps reduce radiation exposure, operating room time, and hospital stays, making it beneficial for both patients and healthcare providers. Unlike competitors, Proprio Vision's platform combines multiple advanced technologies to improve surgical accuracy and efficiency, offering significant cost-saving potential for hospitals. The company's goal is to transform surgical practices to improve outcomes for patients, surgeons, and healthcare institutions.

Seattle, WashingtonHeadquarters

2016Year Founded

$71MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

1,001-5,000Employees

Risks

Rapid tech advancements could render Proprio's platform obsolete without continuous innovation.

Venture capital slowdown in the Pacific Northwest may limit funding access.

Integration challenges with Biedermann could delay surgical procedure improvements.

Differentiation

Proprio uses AI and AR to enhance surgical navigation and imaging.

Their Paradigm system offers real-time 3D anatomical visualization for surgeons.

Proprio's platform reduces radiation exposure and improves surgical accuracy.

Upsides

Proprio's FDA-cleared Paradigm system boosts credibility in surgical technology.

The $43M Series B funding supports further development and market expansion.

Partnership with Biedermann enhances spine surgery capabilities and market position.

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