[Remote] Customer Success Advocate at Deel

North America

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Technology, PayrollIndustries

Requirements

Passionate business builder energized by tackling complex, challenging, often ambiguous problems and driving real impact
Willing to get hands dirty to deliver projects
Talented generalist comfortable diving into data for insights
Confident in cross-functional project management with multiple stakeholders
Thrives in a highly collaborative, high-performance team

Responsibilities

Manage a high volume of small spend accounts
Identify and flag risks that will lead to customer churn
Manage customer escalations and complete client communications in bulk (primarily reactive role)
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
Provide a high-quality experience to customers on a day-to-day basis
Coordinate with internal stakeholders to ensure timely response and completion of customer requests
Drive adoption of platform features that will lead to a better customer experience
Build genuine and durable customer relationships, converting them into opportunities for long-term revenue growth
Serve as client’s trusted advisor by providing strategic guidance on operational and product-related issues
Act as an internal advocate for clients by championing new products and capabilities to facilitate business expansion

Skills

Customer Success

SaaS

HRIS

Payroll

Compliance

Global Teams

Customer Support

AI Tools

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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