Customer Experience Advocate
PostscriptSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, FintechIndustries
Requirements
Candidates should have 2+ years of Customer Support experience answering phone calls and chats, passion for creating exceptional customer experiences, excellent verbal and written communication skills, exceptional organization and attention to detail, and financial services or Fintech experience. Strong problem-solving skills and empathy for customer frustrations are also required.
Responsibilities
Customer Solutions Specialists will handle cardholder inquiries by phone, chat, or email, build customer loyalty through effective communication, research customer inquiries using appropriate tools, determine root causes and identify solutions to customer issues, leverage product knowledge to teach and empower customers through self-service tools, provide compassionate and timely resolution to customer inquiries, document customer inquiries and feedback to improve products and processes, and serve as brand ambassadors for Imprint and partner brands to ensure customer connection and loyalty.
Skills
Customer Support
Phone Support
Chat Support
Communication Skills
Organization
Attention to Detail
Problem-Solving
Empathy
Customer Service
Financial Services
Fintech
Imprint
Designs and manages co-branded credit card programs
About Imprint
Imprint designs and manages co-branded credit card programs for well-known American brands. By partnering with these brands, Imprint creates credit cards that attract modern consumers, aiming to enhance the value of their partners' customer relationships. The company focuses on increasing metrics such as average spending, shopping frequency, and annual sales for cardholders. Imprint's process is notably faster than traditional credit card issuers, allowing them to launch new programs in about three months instead of the typical 18 months. Additionally, Imprint prioritizes customer service, offering a premium experience to cardholders. The goal of Imprint is to provide brands with effective credit card solutions that drive customer loyalty and sales.
Key Metrics
New York City, New YorkHeadquarters
2020Year Founded
$197.5MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees