Customer Solutions Representative at Bond

Woburn, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Commercial SalesIndustries

Requirements

Associates Degree and/or 2+ years of customer service/inside sales experience
2+ years of experience using Microsoft Office
Manufacturing environment experience
Experience working in a fast-paced, multitasking office environment
Computer organizational skills
US Citizen
Preferred Requirements
Bachelor's degree in business or technical discipline
2+ years of experience using a CRM software, such as Salesforce
Familiarity with associated commercial purchase orders and contracts
Experience with an MRP/ERP system such as Oracle

Responsibilities

Support customers by entering and managing purchase orders and delivery dates in our ERP system
Continuously monitor customer portals or any method of communication used by our customers
Collaborate with the outside sales team to manage the SF.com activity, including SF.com opportunity entry as needed to support customers
Validate incoming orders for accuracy (Drawing Rev's, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.)
Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers
Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org
Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed
Function as “account owner” for customers with support from BDE's/Account Managers situationally, including all SF.com management, quote submission to customer, etc
Promptly answer or return customer phone calls and emails
Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc
Research customer complaints and support sales team in resolution

Skills

ERP systems

Salesforce.com

order management

customer communication

quote coordination

purchase orders

contract review

cross-functional coordination

Bond

Provides embedded credit solutions for businesses

About Bond

Bond.tech offers embedded credit solutions that enable businesses to quickly launch various card programs, including debit and credit cards. Their platform simplifies the process of issuing physical and virtual cards, verifying customer identities, and ensuring compliance with regulations. Unlike competitors, Bond provides a highly customizable Banking-as-a-Service (BaaS) model that allows clients to tailor financial products to their needs while benefiting from fast support. The goal of Bond is to streamline financial product management and help businesses innovate in the financial sector.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$40.9MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Risks

Increased competition from Treasury Prime and Grasshopper may erode Bond's market share.

Mastercard and Brim Financial's partnership could threaten Bond's card program offerings.

FIS acquisition may disrupt Bond's existing client relationships or service offerings.

Differentiation

Bond offers a customizable platform for launching card programs quickly and efficiently.

The platform ensures compliance with federal regulations, easing the burden on clients.

Bond's AI-powered infrastructure enhances customer engagement with personalized banking products.

Upsides

Growing demand for embedded finance solutions boosts Bond's market potential.

Partnerships with financial giants like Mastercard enhance Bond's platform capabilities.

Rising interest in secured credit cards opens new markets for Bond.

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