Customer Solutions Intern – Commodity Insights (Platform Team) at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Energy, CommoditiesIndustries

Requirements

Bachelor's or master's degree in finance or a related field
Fresh graduate or candidates with up to 6 months of experience
Interest in financial services or data analysis is advantageous but not required
Strong communication skills and a willingness to learn in a client-facing environment
Flexibility to work during US-based hours (night or mid-shift) is required
Comfortable using technology and eager to work in a fast-paced, data-driven environment
Familiarity with Power BI is a plus

Responsibilities

Assist in the research and analysis of case trends and customer feedback to identify areas for improvement and enhance service delivery
Prepare comprehensive reports on coaching tasks, analyzing the results and outcomes to be presented to management, including summarizing key findings and providing actionable recommendations
Aid in queue management and assignment of tasks to ensure efficient workflow and timely responses to client inquiries
Collaborate with team members on various projects, contributing insights and recommendations that align with team goals and enhance overall project outcomes
Assist in maintaining and updating databases and documentation, including the knowledge base, to ensure that all information is accurate and readily accessible for team members
Help create and compile email lists for mass email communications related to product integration, ensuring that messaging is aligned with company standards and effectively targets the intended audience

Skills

Key technologies and capabilities for this role

Power BIData AnalysisResearchReport WritingCommunication SkillsDatabase MaintenanceQueue Management

Questions & Answers

Common questions about this position

What are the education and experience requirements for this internship?

Candidates need a Bachelor's or Master's degree in finance or a related field, and should be fresh graduates or have up to 6 months of experience.

Is this position remote or does it require specific working hours?

Flexibility to work during US-based hours (night or mid-shift) is required.

What skills are essential for this role?

Strong communication skills, willingness to learn in a client-facing environment, comfort using technology, and eagerness to work in a fast-paced, data-driven environment are key. Familiarity with Power BI is a plus.

What is the company culture like at S&P Global Commodity Insights?

The company emphasizes collaboration with thought leaders, market participants, governments, and regulators to co-create solutions, pushing past expected observations in a fast-paced, data-driven environment focused on progress and energy transition.

What makes a strong candidate for this Customer Solutions Intern role?

A strong candidate will have interest in financial services or data analysis, even if not required, along with the required degree, limited experience, and the flexibility and skills to thrive in a client-facing, technology-driven team environment.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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