[Remote] Customer Solutions Engineer, UK at dbt Labs

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data AnalyticsIndustries

Requirements

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Responsibilities

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
Take ownership of customer challenges, from initial troubleshooting to resolution
Enhance our documentation, ensuring it’s both technically accurate and easily understood
Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

Skills

Key technologies and capabilities for this role

dbtSQLanalytics engineeringdata transformationcustomer supporttechnical troubleshootingcloud platforms

Questions & Answers

Common questions about this position

What technical skills are required for the Customer Solutions Engineer role?

The role requires demonstrated expertise in coding languages, SQL, APIs, and understanding network requests, along with a deep understanding of ETL processes, data warehousing, and contemporary data stack concepts.

What does the Customer Solutions Engineering team focus on?

The team consists of creative problem-solvers who thrive on helping others, take pride in setting clear expectations and exceeding them, and deliver exceptional customer experiences across multiple channels while building technical expertise.

Is this role remote or office-based in the UK?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have exceptional written and verbal communication skills, a genuine drive for solving problems and helping others, and a strong technical foundation, especially with expertise in SQL, coding, ETL, and data warehousing.

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Philadelphia, PennsylvaniaHeadquarters

2016Year Founded

$403.1MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Paid Parental Leave

Wellness Program

Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.

Dbt Mesh's complexity could cause integration challenges for existing users.

New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.

The platform supports SQL-based data modeling, appealing to data analysts and engineers.

Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.

Mark Porter's appointment as CTO could drive technological advancements and innovation.

Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

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