Customer Solutions Coordinator at US Foods

Livermore, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High School diploma or equivalent required; Bachelor’s degree preferred
Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment
Ability to effectively prioritize multiple assignments in an organized manner and complete them in a fast-paced environment within a timely manner
Excellent organizational skills
Sound written and oral communication skills; highly engaged, proactive, customer-service focused, and able to adapt to the needs of multiple stakeholders
Proficient knowledge of Microsoft Word, PowerPoint, Outlook, and Excel
Ability to establish and maintain a broad knowledge of the US Foods business and operational essentials that impact results
Salesforce software experience preferred
Ability to sit and stand for long periods of time

Responsibilities

Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at-risk, and lost customers for the Area
Primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process
Works with the Area Director of Sales support and cross-functionally with all departments to gather and distribute information to stakeholders and appropriate leadership teams to drive new business and reduce customer churn
Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
Provides area reporting and analysis specific to new business and lost business
Active participant in Core Team Meetings and Routines
Audits programs for accurate sales information
Administers SOUS and ExpandShare user access
Other responsibilities as required

Skills

Key technologies and capabilities for this role

data collectiondata analysiscustomer onboardingsales reportingNet Promoter ScoreSOUSExpandShareaudit programslead assignmentSave Our Sales

Questions & Answers

Common questions about this position

What education is required for the Customer Solutions Coordinator role?

A High School diploma or equivalent is required, with a Bachelor’s degree preferred.

What key skills are needed for this position?

Candidates need excellent organizational skills, strong written and oral communication skills that are proactive and customer-service focused, proficiency in Microsoft Word, PowerPoint, Outlook, and Excel, and the ability to prioritize multiple assignments in a fast-paced environment. Salesforce experience is preferred.

What benefits are offered for this role?

Benefits for this role may include health insurance and pre-tax spending accounts, with retirement benefits possibly included.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment, will make a strong candidate.

US Foods

Food distribution for restaurants and healthcare

About US Foods

US Foods is a leading food distributor in America, providing a wide range of food products and services to restaurants, healthcare facilities, and other food service operators. The company offers over 350,000 products, including fresh produce and culinary equipment, and operates by purchasing food in bulk and selling it to clients while also offering services like culinary expertise and business consulting. With a strong logistics network that ensures timely deliveries, US Foods also supports clients with solutions like the "Make It Now" platform during challenging times. Additionally, the company is committed to social responsibility, having donated over $32 million in food and supplies for hunger relief during the COVID-19 pandemic.

Rosemont, IllinoisHeadquarters

1853Year Founded

$340.5KTotal Funding

IPOCompany Stage

Food & Agriculture, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

Paid Time Off

Short-term and Long-term Disability

Employee Stock Purchase Plan

Life Insurance

Flexible Work Hours

Risks

Potential E. coli contamination from Taylor Farms onions could harm US Foods' reputation.

$500 million senior notes issuance increases financial risk if debt obligations aren't met.

Expansion in Buda involves significant capital investment, risking financial strain.

Differentiation

US Foods offers over 350,000 diverse products to meet varied customer needs.

The 'Make It Now' platform aids clients in recovery and reopening efforts.

US Foods provides value-added services like culinary expertise and business consulting.

Upsides

Expansion in Buda, Texas, will create 165 new jobs by December 2026.

Flexible scheduling and seven-day delivery model enhance customer service.

Advancements in cold chain logistics improve perishable food distribution efficiency.

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