[Remote] Customer Solution Agent Thai Speaking at eBay

Thailand

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Customer service orientation
Excellent verbal and written communication skills
Conflict management skills and ability to deliver difficult messages verbally
Strong problem-solving skills
Research and investigate information quickly, view information from alternative perspectives and categorize information that may not easily be interpreted at a glance
Possess a strong process orientation including the ability to identify trends and opportunities for improvements
Resilient, ability to work / multi-task under high stress and fast paced environment
Strong team player who thrives working in a team environment
Navigate the internet effectively, proficient in Microsoft Office
Required languages: English & Native Thai

Responsibilities

Respond to service/email/phone inquiries routed to Customer Support; solve customer’s inquiry in time

Skills

Key technologies and capabilities for this role

Customer ServiceEmail SupportPhone SupportConflict ManagementProblem-SolvingMicrosoft OfficeEnglishThai

Questions & Answers

Common questions about this position

What languages are required for this Customer Solution Agent role?

The position requires proficiency in English and native-level Thai.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key skills needed for this job?

Key skills include customer service orientation, excellent verbal and written communication, conflict management, strong problem-solving, and the ability to research and investigate information quickly.

What is the company culture like at eBay?

eBay fosters a culture where customers are the compass, authenticity thrives, bold ideas are welcome, everyone can bring their unique selves, and team members are passionate thinkers, innovators, and dreamers working together.

What makes a strong candidate for this role?

Strong candidates are resilient team players with a process orientation, able to multi-task under high stress, navigate the internet effectively, and are proficient in Microsoft Office.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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