[Remote] Customer Solution Agent Thai Speaking at eBay

Thailand

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Customer service orientation
Excellent verbal and written communication skills
Conflict management skills and ability to deliver difficult messages verbally
Strong problem-solving skills
Research and investigate information quickly, view information from alternative perspectives and categorize information that may not easily be interpreted at a glance
Possess a strong process orientation including the ability to identify trends and opportunities for improvements
Resilient, ability to work / multi-task under high stress and fast paced environment
Strong team player who thrives working in a team environment
Navigate the internet effectively, proficient in Microsoft Office
Required languages: English & Native Thai

Responsibilities

Respond to service/email/phone inquiries routed to Customer Support; solve customer’s inquiry in time

Skills

Customer Service

Email Support

Phone Support

Conflict Management

Problem-Solving

Microsoft Office

English

Thai

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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