Customer Service Supervisor at Medtronic

Manila, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree
Minimum 5 years of experience in Call Center operations (Intermediate knowledge required); 7 years of related experience
Skills in reporting via Excel and PowerPoint presentations
Experience in automation projects (advantage)
Good communication and interpersonal skills with demonstrated ability to build strong teamwork and collaboration

Responsibilities

Supervises direct reports and provides tactical and/or technical support
Task-oriented and delivers results as per goals set for the team
Effectively rolls out process updates and compliance to Medtronic policies
Provides the highest level of Customer Service, internally and externally, concerning the service offerings in Manila Shared Services team for Manila Tech Support (i.e., Tech Support, call center management, belt clip, Solutions, Patient Outreach, or any other Businesses and Services within areas of responsibility)
Provides data such as TMS, deep dive analysis, new processes to be considered on Capacity Planning and continuous improvement

Skills

Call Center Operations

Excel

PowerPoint

Customer Service

Team Supervision

Process Improvement

Capacity Planning

Communication

Interpersonal Skills

Automation Projects

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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