Customer Service Specialist - Dutch Language at Abbott

Galway, County Galway, Ireland

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, DiagnosticsIndustries

Requirements

Dutch language proficiency (inferred from job title)
Familiarity with CRM systems and SAP for order processing and data maintenance
Ability to communicate professionally, positively, and courteously via email, phone, fax, and online systems
Knowledge of products, inventory levels, special requirements, and promotions

Responsibilities

Process all orders received via CRM system (primarily by email, also phone, fax, or online)
Communicate proactively with internal and external customers regarding order status and other topics
Review and maintain customers' open orders on a daily basis
Investigate and resolve order processing issues, working cross-functionally with other departments
Resolve email, fax, and telephone inquiries on issues such as pricing, inventory availability, terms, delivery, or general questions
Collaborate with other departments to ensure accuracy of data maintained on SAP
Keep customer account changes up to date and communicate them to the commercial sales team
Stay up to date on products, inventory levels, special requirements, and promotions to support excellent customer service
Communicate regularly with Team Lead on all changes, issues, and potential concerns with customer accounts
Work with central warehouse and supply chain team on inventory, escalations, and customer inquiries
Complete all customer or staff requested reporting

Skills

Key technologies and capabilities for this role

Dutch LanguageCustomer ServiceHealthcareDiagnosticsShared Services

Questions & Answers

Common questions about this position

What are the main responsibilities of the Customer Service Specialist role?

The role involves processing orders received via CRM system primarily by email, phone, fax or online; communicating proactively with customers about order status; reviewing and maintaining open orders daily; and investigating and resolving order processing issues.

Is this a full-time position?

Yes, this is a full-time employment position.

What salary or compensation does this role offer?

This information is not specified in the job description.

Where is the Customer Service Specialist position located?

The position is based at Abbott in Galway, which serves as the international hub for Abbott's Rapid Diagnostics business.

What language skills are needed for this role?

Dutch language skills are required for this Customer Service Specialist position.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free