Customer Service Specialist at Fresenius Medical Care

Prague, Prague, Czechia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Completed secondary education
Very good user knowledge of MS Office
Fluent in Czech language
Communicative knowledge of English language
Credibility, diligence
Previous customer care experience (can be retail or restaurant experience)
User knowledge of CRM software – if you have worked with SAP, that will be an advantage

Responsibilities

Support from sales representatives and technical experts
Recording customer information
Maintaining contacts with customers (especially in the area of orders) and friendly communication with customers
Coordinating deliveries with ordering patterns and scheduled reports
Information on prices and product status
Monitoring the delivery of goods from picking to delivery to the end customer
Filing documents and monitoring the completeness of business case number series
Responsibility for material deliveries
Active cooperation with the warehouse
Cooperation with the accounting department in the area of stock records
Arranging transport with hospitals/centres/patients

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupportOrder ManagementCustomer CommunicationDelivery CoordinationDocument FilingPrice InformationProduct Status Monitoring

Questions & Answers

Common questions about this position

What compensation or benefits are offered for this role?

The position offers motivational financial evaluation and annual salary review, along with contributions to pensions, culture, sport or education, and 5 weeks holiday with possibility of occasional additional days.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Service Specialist role?

Requirements include completed secondary education, very good user knowledge of MS Office, fluent Czech, communicative English, credibility, diligence, previous customer care experience, and user knowledge of CRM software (SAP is an advantage).

What is the company culture like at Fresenius Medical Care?

The culture is guided by values: We Care for patients, each other, and communities; We Connect across teams and borders; We Commit to doing things the right way with integrity and innovation. It emphasizes purpose, compassion, and collaboration in a diverse global team.

What makes a strong candidate for this customer service position?

Strong candidates have completed secondary education, fluency in Czech and communicative English, MS Office proficiency, CRM experience (especially SAP), previous customer care background even from retail or restaurants, plus credibility and diligence.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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