Customer Service Specialist at Gilead Sciences

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, HealthcareIndustries

Requirements

Previous experience in SAP
Previous experience in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Previous experience with distribution/supply chain/order & customer management (+4 years)
Fluent in Dutch and English; French preferred
Knowledge of Good Distribution Practices and the pharmaceutical industry is an advantage
Great eye for detail in handling and storing data and ability to work in a structured manner
Able to work independently within compliance framework using existing work instructions/procedural documents and following these closely
Self-organized, capable of managing their own time and prioritize tasks with minimal guidance
Able to be responsive to changing customer and business needs, displaying excellent communication skills when interacting with customers and Gilead internal stakeholders

Responsibilities

Manage order entry in company SAP system of orders received from wholesalers, hospitals and pharmacies
Follow up on order processing to ensure orders are delivered to customers on time and in full
Be first point of contact for customer queries, returns and complaints and coordinate resolutions
Investigate and confirm incoming product complaints, working with Gilead Responsible Person for resolution
Provide support to Regulatory Team during (mock-up) recall
Participate in regular GDP-focused meetings with Gilead Responsible Person
Manage customer master data in company SAP system
Coordinate with Gilead Regulatory and Finance teams regarding setup of new customers in company SAP system including standard bonafide check and set up of credit limits and discounts
Assist in managing pricing and other commercial terms in company SAP system
Contact accounts to collect past due balances and resolve any issues preventing payment
Collaborate with Gilead Finance in monthly review of open balances
Research and resolve AR discrepancies, liaise with Gilead Financial Shared Services team to allocate un-applied cash before each month end
Support customer credit limit checks, and annual credit limit review
Comply to corporate Policies and Procedures on all described job duties
Comply to GDP requirements on all described job duties
Ensure to keep detailed up-to-date and accurate documentation of all processes in the designated systems and locations

Skills

Key technologies and capabilities for this role

SAPOrder ManagementOrder-to-CashCustomer ServiceIssue ResolutionProduct Complaints

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role is based at the Amsterdam office and requires on-site presence.

What salary or compensation is offered for this Customer Service Specialist role?

This information is not specified in the job description.

What key skills are needed for the BENELUX Customer Service Specialist position?

The role requires skills in SAP system for order entry and master data management, problem-solving for issue resolution and order follow-up, and knowledge of Order-to-Cash processes including cash collection and compliance with GDP requirements.

What is the company culture like at Gilead Sciences?

Gilead emphasizes collaboration, determination, and a relentless drive to make a difference, with a focus on inclusion, development, and empowerment through strong people leadership.

What makes a strong candidate for this Customer Service Specialist role?

A strong candidate has a passion for helping others, talent for problem-solving, and affinity with Order-to-Cash processes, along with experience in SAP and compliance-focused environments.

Gilead Sciences

Develops and commercializes biopharmaceuticals

About Gilead Sciences

Gilead Sciences focuses on discovering, developing, and commercializing medicines for various medical conditions, including HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular issues. The company conducts extensive research and development to create new therapies, which are then marketed to healthcare providers, hospitals, and pharmacies after receiving regulatory approval. Gilead differentiates itself from competitors through its strong commitment to R&D and strategic partnerships, such as with SAP Ariba, to enhance its operations and product offerings. The company's goal is to improve health equity and access to care globally, working with communities to ensure that its medicines reach those in need.

Foster City, CaliforniaHeadquarters

1987Year Founded

$15,873.6MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Paid family time off and paid parental time off

Generous 401(k) contribution matching

Comprehensive medical plans that cover both physical and mental healthcare

Global Wellbeing Reimbursement

Time Off

Global Volunteer Day

Giving Together Program

Employee Support Programs

Flexible Work Options

Risks

Increased competition in HIV treatment from ViiV Healthcare's expanding drug portfolio.

Regulatory scrutiny over drug pricing could impact Gilead's U.S. market operations.

Patent expirations, like Truvada's, lead to increased generic competition and revenue loss.

Differentiation

Gilead's lenacapavir is recognized as the 2024 Breakthrough of the Year for HIV care.

Partnerships with LEO Pharma and Tubulis enhance Gilead's focus on inflammatory and cancer therapies.

Gilead's commitment to health equity initiatives like COMPASS and HepConnect sets it apart.

Upsides

Gilead's strategic partnerships expand its reach in inflammatory and oncology drug markets.

Investment in digital health technologies enhances Gilead's R&D and patient engagement.

Focus on sustainability improves Gilead's operational efficiency and corporate reputation.

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