Retention Specialist
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
E-commerceIndustries
Requirements
Candidates should have experience with Shopify, strong customer service skills, and proficiency in managing emails and responding via Facebook & Instagram chat. They must also possess the ability to multitask in a fast-paced environment and demonstrate excellent written and verbal communication skills.
Responsibilities
The Customer Service Representative will provide customer service support via chat and email, respond to customer inquiries regarding order status, returns, and general product questions, manage Shopify chat, email, and social media interactions (Facebook & Instagram), ensure prompt and professional responses to customer concerns, and utilize Shopify to track orders, update information, and assist customers efficiently.
Skills
Shopify
Customer Service
Chat Support
Email Communication
Social Media Management
Order Tracking
Order Management
Social Media Platforms (Facebook, Instagram)
Computer Proficiency
Multitasking
Written and Verbal Communication
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees