Customer Service Representative - (Polish) at Binance

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FintechIndustries

Requirements

Bachelor degree or above
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Willing to work under different work shifts, including night shifts
Positive about the crypto industry
Personal or professional experience with cryptocurrency
Proficient in both Polish and English

Responsibilities

Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers
Handle customer enquiries, advice and suggestions via email or online tools
Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
Handle customer complaints, special cases or ad hoc tasks

Skills

Customer Service

Polish Language

Email Support

Live Chat

Ticketing Systems

Complaint Handling

Problem Solving

Documentation

Communication

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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