Customer Service Representative III at Sysco

Chicago, Illinois, United States

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$47,395 – $70,940Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High school diploma or equivalent
2+ years prior foodservice sales coordination or customer support experience
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast-paced environment
Problem-solving proficiency: resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications
Proactive in contributing to personal growth and organizational success

Responsibilities

Handling simple requests and administrative job duties such as key pick-up requests, transportation and routing regarding delivery questions
Processing will-call orders and providing customers with invoice copies
Processing credit requests and maintaining call lists and order edit reports
Supporting new customer onboarding
Answering general incoming phone calls and addressing concerns and needs by communicating regularly with customers, interdepartmental staff, and sales colleagues
Fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training
Key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence
Training new colleagues
Specific account ownership responsibilities for impactful customer experience, including growth and retention, and engaging heavily with sales colleagues
Specific account territory management responsibilities to create an impactful customer experience, sales growth, and retention of the customer’s business
Partnering with multiple departments such as merchandising and operations regarding specific customer territory
Performing other duties as directed by management

Skills

Customer Service

Sales Support

Problem Solving

Communication

Order Processing

Invoice Management

Credit Requests

Customer Onboarding

Phone Support

Administrative Duties

Transportation Coordination

Delivery Routing

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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