Customer Service Representative III at Strategic Data Systems

Pensacola, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, MilitaryIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCRM SystemsTelephone SystemsContact CenterPhone SupportEmail SupportChat SupportE-faxWeb FormsSecret Clearance

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position at Naval Air Station Pensacola, FL 32508.

What salary can I expect for this Customer Service Representative role?

This information is not specified in the job description.

What are the key requirements and skills needed for this position?

Requirements include DOD Secret Security Clearance eligibility, four years’ experience (or three with Associates degree, or military background), customer service experience, knowledge of CRM systems, proficient oral and written communication, ability to multitask, type at least 30 WPM, and data entry experience. Contact center experience and printer troubleshooting knowledge are preferred.

What is the work schedule like for this role?

The position requires 24/7/365 flexibility, including the ability to work nights and weekends in a fast-paced environment.

Are there growth opportunities in this customer service role?

Yes, there are opportunities for growth such as being hand selected for Shift Supervisors or assigned to Specified Teams within the call center based on skill levels.

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees