Customer Service Representative III at Strategic Data Systems

Norfolk, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Military, GovernmentIndustries

Requirements

Candidates must be eligible for a DOD Secret Security Clearance, possess four (4) years’ experience or three (3) years with an Associate’s degree or Military background, and have experience in customer service and responding to requests for information. Contact center experience is preferred, along with knowledge of current CRM systems, the ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests, knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting, proficiency in both oral and written communication, the ability to multi-task, prioritize, and manage time effectively, the ability to work in a fast-paced environment with flexibility to work nights and weekends, and proven experience as a data entry clerk or similar position.

Responsibilities

As a Customer Service Representative, you will act as the first step in a multi-tiered support to Military Sailors and their families, investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels, utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources, enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately, receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad, and work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Skills

Customer Service

CRM Systems

Phone Support

Email Support

Chat Support

Telephone Systems

Data Entry

Web Forms

Printer Functions

Contact Center

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees