Customer Service Representative III at Strategic Data Systems

Norfolk, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Military, GovernmentIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCRM SystemsPhone SupportEmail SupportChat SupportTelephone SystemsData EntryWeb FormsPrinter FunctionsContact Center

Questions & Answers

Common questions about this position

What is the location and work arrangement for this position?

The position is on-site at Naval Station Norfolk, VA 23511.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What are the key requirements and skills needed for this Customer Service Representative position?

Candidates need DOD Secret Security Clearance eligibility, 4 years’ experience (or 3 years with Associates degree, or military background), customer service and contact center experience, knowledge of CRM systems, proficient communication, multitasking ability, 30 WPM typing, and data entry experience.

What is the work schedule like for this role?

The position requires 24/7/365 flexibility, including the ability to work nights and weekends in a fast-paced environment.

Are there growth opportunities in this customer service role?

Yes, agents can work towards opportunities for growth, as many have been hand selected for Shift Supervisors or assigned to Specified Teams based on skill levels.

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees