Customer Service Representative II, Government Accounts (USA remote)

High school education is required, with a college degree preferred. Candidates must possess excellent social skills, a friendly and outgoing personality, and enjoy assisting others. Outstanding communication skills, including probing, active listening, and written skills, are essential. The ability to exhibit perseverance, empathy, and diffuse customer dissatisfaction is necessary. Proactive problem-solving and decision-making skills, along with strong organization and planning abilities, are required to meet customer commitments in a fast-paced environment. Candidates must be able to embrace change, encourage positivity through change, learn and apply new information, and work both independently and within a team. Resourcefulness and creative problem-solving skills are also important. Prior experience in a customer service role, full training on customer service processes, or equivalent experience and knowledge is necessary. The ability to navigate mainframe and multiple software programs, in addition to Microsoft Office, email, and internet navigation, is preferred. Excellent product and process knowledge for a specific market or previous experience supporting specific client groups is preferred.