Customer Service Representative II at Thermo Fisher Scientific

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific Research, Diagnostics, PharmaceuticalsIndustries

Requirements

Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administration)
2-3 years’ hands-on experience in Order Management
Strong computer skills, including Microsoft Office
Excellent verbal and written communication and social skills
Highly thorough and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize, and handle time effectively
Customer-oriented with ability to adapt/respond to different types of tasks
Flexible to work in night shifts
Responsible, punctual, and self-motivated

Responsibilities

Perform high-end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400, and other applications
Engage in activities to provide an enhanced customer experience
Ensure adherence to company procedures, policies, and systems
Ensure performance metrics/SLAs are met
Adhere to daily turnaround time for orders as per set TAT guidelines
Ensure adherence to all internal/external processes defined
Proactively call out issues that can potentially hamper business processes
Solve a range of straightforward problems and analyze possible solutions using standard procedures

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementBack Office SupportTeam CollaborationShift Work

Questions & Answers

Common questions about this position

What is the work location for this Customer Service Representative II position?

The position is located in Bangalore.

What is the required experience and education for this role?

Preferably a Bachelor’s degree in Arts, Science, Commerce, or Business Administration, with 2-3 years of hands-on experience in Order Management.

What systems or applications will I need to use in this role?

The role involves performing high-end order processing using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400, and other applications.

What are the key skills needed for this customer service position?

Requires strong computer skills including Microsoft Office, excellent verbal and written communication and social skills, and being highly thorough, organized with excellent analytical skills.

What is the work schedule for this position?

It is a full-time standard schedule Monday through Friday, within a 24-hour operation supporting three shifts.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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