Customer Service Representative II at Eversource Energy

Windsor, Connecticut, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Energy, UtilitiesIndustries

High school diploma or equivalent
At least 1 year of previous experience helping customers in any capacity (candidates with college degrees encouraged even without customer experience)
Ability to speak Spanish is a plus
Must pass pre-employment skills testing, background check, and drug screening
Must be available to work emergency restoration assignments as required
Must be available to travel between MA/CT/NH as necessary
Must be available for on-call, extended hours, and mandatory overtime, especially during inclement weather or major events
Must live in Eversource service territory (to be eligible for Work from Home program)
No immigration sponsorship required/available

Handle inbound customer interactions, listen to needs, and provide solutions for exceptional customer experience
Work independently and collaboratively in a team-focused environment emphasizing quality and excellence
Serve as frontline support during power outages, major weather events, or emergencies
Be available for various shifts, including holidays, overtime, and on-call duties
Represent the company in a safety-sensitive role subject to PHMSA drug testing