Customer Service Representative | Healthcare Account | Get a 21K Signing Bonus at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, BPOIndustries

Requirements

At least 6 months BPO experience
US Healthcare Insurance experience is an advantage
Proficient in using MS Tools
Good verbal and written English skills
Must be willing to work on-site in Makati
Amenable to working night shifts

Responsibilities

Perform eligibility verification for healthcare members with accuracy and timeliness
Handle inbound and/or outbound calls related to healthcare inquiries
Provide clear and professional communication when addressing member concerns
Update and maintain member information in the system accurately
Adhere to organizational policies, procedures, and service level standards

Skills

Key technologies and capabilities for this role

Eligibility VerificationHealthcare InquiriesCustomer ServiceMS OfficeEnglish Communication

Questions & Answers

Common questions about this position

What is the signing bonus for this position?

There is a 21K signing bonus available for this Customer Service Representative role.

Is this position remote or on-site?

This is an on-site position requiring work in Makati, with no remote option available.

What skills and experience are required for this role?

Candidates need at least 6 months BPO experience, good verbal and written English skills, proficiency in MS Tools, US Healthcare Insurance experience as an advantage, and must be willing to work night shifts on-site.

What is the company culture like at ISTA Solutions?

The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, and fosters an all-inclusive environment with strong culture and values-driven leadership.

What benefits are offered for this position?

Benefits include competitive salary, health insurance with free dependents, 10% night differential, attendance bonus, paid time off convertible to cash leave credits, performance appraisal, and focus on work-life balance and career growth.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees