Customer Service Representative (French & English) at Binance

Tunis, Tunis Governorate, Tunisia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FinanceIndustries

Requirements

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
College degree or above
Native-level fluency in French, and advanced English is mandatory
Previous experience with cross-functional support will be advantageous
High level of honesty and integrity
Proactive and meticulous
Have a sense of responsibility and spirit of as a team
Ability to work under pressure
Strong communication skills and aim to exceed beyond expectations
Passionate for the customer service industry and can accept to work under different work shifts
Positive about the crypto industry

Responsibilities

Handle high volume live chat and other online tools
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers

Skills

Key technologies and capabilities for this role

Customer ServiceLive ChatTicketing SystemsComplaint ManagementFrenchEnglishCommunicationProblem Solving

Questions & Answers

Common questions about this position

Is this customer service role remote?

Yes, this is a full-time remote position with a work-from-home arrangement, though it may vary depending on the work nature of the business team.

What is the salary for this position?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include minimum 1 year experience in customer service (preferably in finance or E-commerce), native-level fluency in French and advanced English, college degree or above, strong communication skills, ability to work under pressure, and a positive attitude toward the crypto industry.

What is the company culture like at Binance?

Binance offers a user-centric global organization with a flat structure, collaboration with world-class talent, fast-paced innovative environment with autonomy, results-driven workplace, and opportunities for career growth and continuous learning.

What makes a strong candidate for this customer service role?

Strong candidates have at least 1 year of customer service experience preferably in finance or e-commerce, native French and advanced English fluency, a college degree, passion for customer service and crypto, ability to work shifts and under pressure, and proactive team spirit.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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