Customer Service Representative at Cognitiv

Chandler, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Staffing And RecruitingIndustries

Requirements

Proficiency in Microsoft Office applications
Strong communication and customer service skills, including de-escalation abilities
Ability to efficiently use multiple systems
Ability to handle confidential information responsibly
Openness to feedback for continuous improvement

Responsibilities

Engage in engaging customer conversations
Work effectively in a fast-paced environment and adapt to changing priorities

Skills

Key technologies and capabilities for this role

Microsoft OfficeCustomer ServiceCommunication SkillsDe-escalationConfidentialityMulti-system Use

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What skills are required for the Customer Service Representative role?

Required skills include proficiency in Microsoft Office applications, strong communication and customer service skills with de-escalation abilities, ability to use multiple systems efficiently, handling confidential information responsibly, and openness to feedback.

What is the salary or compensation for this role?

This information is not specified in the job description.

What opportunities are available after this contract?

There is an 80% chance of project extension or redeployment to other clients, along with endless opportunities to learn new technologies through Cognixia.

How do I apply for this Customer Service Representative position?

Call 515-954-3712 if you are interested in the role.

Cognitiv

AI-driven digital advertising optimization platform

About Cognitiv

Cognitiv.ai uses deep learning technology to improve digital advertising for businesses through its platform, NeuralMind™, which trains neural networks on client data. This technology enables companies to create custom algorithms for ad buying that enhance audience targeting and marketing effectiveness without requiring data scientists. Unlike its competitors, Cognitiv focuses on automating ad buying and providing actionable insights to help businesses identify new consumer segments. The company's goal is to help clients maximize their return on investment in digital advertising by leveraging their first-party data.

None, NoneHeadquarters

2015Year Founded

$3.2MTotal Funding

CONVERTIBLECompany Stage

Data & Analytics, Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Paid Parental Leave

Unlimited Paid Time Off

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Health and Wellness Stipend

Phone/Internet Stipend

Employee Assistance Program

Risks

Integration with Index Exchange may face interoperability challenges across platforms.

Exclusive partnership with Adform could encounter regulatory hurdles in Europe.

Rapid client base growth may strain operational capacity and customer support.

Differentiation

Cognitiv offers industry-specific Deep Neural Network products for Big Data decisions.

Their NeuralMind™ platform creates custom ad buying algorithms for optimized marketing.

Cognitiv's ContextGPT product enhances programmatic curation with generative AI integration.

Upsides

Partnership with Adform expands AI-driven contextual targeting in Europe.

Deep Learning Advertising Platform positions Cognitiv as a media buying pioneer.

Collaboration with Manual Labor Studio showcases visually engaging advertising solutions.

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