Customer Service Representative at Accenture

Tianwei Township, Changhua County, Taiwan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Customer SupportIndustries

Requirements

Primary skill: Customer Service (P4)
Secondary skill: HR Service Delivery (P2)
Skill: Voice Customer Service (P4)
Qualification: Bachelor's Degree
Years of Experience (YOE): 3 to 5 years
Languages: English B2, Mandarin B2
Good communication skills
Good knowledge of Customer Support metrics
Ability to work in rotational shifts

Responsibilities

Analyze and solve lower-complexity problems
Interact day-to-day with peers within Accenture before updating supervisors
Manage and resolve customer queries
Handle escalations and complaints from dissatisfied customers, providing best resolutions
Close faults and complaints within SLAs
Limited exposure with clients and/or Accenture management
Follow moderate level instructions on daily tasks and detailed instructions on new assignments
Make decisions impacting own work and potentially the work of others
Work as an individual contributor within a team with focused scope

Skills

Customer Service

HR Service Delivery

Voice

English B2

Mandarin B2

Communication

SLA Management

Escalation Handling

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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