Customer Service Representative at Colibri Group

Orlando, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Education, Professional TrainingIndustries

Requirements

1+ year of experience in a customer service and/or administrative position
High school diploma or GED (some college preferred)
Ability to work a variety of office hours including occasional evenings and some weekends
Good command of the English language; Bilingual (English/Spanish) preferred
Comfortable with change and able to shift focus quickly
Ability to operate in a fast-paced and ambiguous environment with ability to multi-task
Reliable and punctual
Typing/data entry speed of at least 20 wpm
Proficiency with Microsoft Office products
Excellent customer service skills, including a pleasant demeanor and tactfulness
Ability to multi-task in a fast-paced environment
Ability to lift boxes up to 40 pounds on a semi-regular basis
Excellent organizational and time-management skills
Attention to detail
Strong communication and interpersonal skills

Responsibilities

Handle all incoming service-related inquiries either in person or via phone and digital communication channels
Handle customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
Troubleshoot general customer support technical questions
Document all interactions in CRM system in accordance with established criteria and SLAs
Adhere to established departmental metrics by level
Perform administrative tasks associated with class processing
Complete accurate data entry of student information and accurately maintain student and class records
Assist students with licensing applications by processing electronic fingerprints
Handle deposits and cash transactions
Assist in keeping the overall facility neat, clean, and well maintained; keep all brochure holders and supplies well stocked
Provide friendly service, support, and encouragement to students
Assist the Campus Director and Inside Sales Representatives by confirming class schedules with instructors and assisting with inventory counting
Complete other duties and special projects as assigned

Skills

Customer Service

Data Entry

CRM

Active Listening

De-escalation

Communication

Time Management

Administrative Tasks

Cash Handling

Troubleshooting

Colibri Group

Online learning solutions for licensed professionals

About Colibri Group

Colibri Group offers online learning solutions for licensed professionals in fields like real estate, healthcare, and financial services. Using a proprietary Software-as-a-Service (SaaS) platform, it provides pre-licensing courses and continuing education programs that help users maintain their professional credentials. The company stands out with its user-friendly platform and extensive content, boasting over 10,000 hours of material and 640 state and federal approvals annually. Colibri Group's goal is to deliver accessible educational resources that support career advancement for its diverse clientele.

Frontenac, MissouriHeadquarters

1990Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Training

Employee Assistance Program

Professional Development Budget

Risks

Emerging online platforms offering free courses may erode Colibri's market share.

Frequent updates to meet licensing requirements could strain resources and compliance efforts.

Integration challenges from acquisitions may divert focus from core business operations.

Differentiation

Colibri Group offers tailored learning solutions for licensed professionals across multiple industries.

The company leverages a proprietary SaaS platform for high-quality educational content delivery.

Colibri Group's partnerships with universities enhance pre-licensure programs for students.

Upsides

Strategic acquisitions, like TRC Healthcare, expand Colibri's market reach and service offerings.

Partnerships with institutions like the University of Tulsa boost program credibility and enrollment.

Growing demand for micro-credentials aligns with Colibri's focus on professional development.

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