Customer Service Representative - EMEA at Nutrafol

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health and Wellness, Sports NutritionIndustries

Requirements

1-3 years of experience in the service industry, preferably with a FMCG company
Detail oriented
Strong organizational skills and ability to prioritize in a fast-paced environment
Service driven and enjoys meeting others’ needs daily
Bilingual, trilingual, or multilingual is a plus
Self-starter and can effectively manage time with little to no supervision
Remains calm and can calm others in a frustrating or stressful environment
Has a passion for the fitness industry and believes in what we do
Ability to build strong internal/external relationships
Experience producing, managing, and submitting international documentation required for customs clearance from European and Middle East countries (essential)

Responsibilities

Support Europe and MENA customers through order management, order entry, and international documentation submission
Provide an unmatched level of customer service to all corporate accounts daily
Support the corporate sales team with all order fulfillments, order management or related projects, and other tasks
Manage and maintain corporate sales accounts within our ERP system ensuring the set-up and maintenance is timely and accurate
Assist in handling the input of direct sales order requests
Produce, manage, and submit needed international documentation required for customs clearance
Manage and process all return orders/credit orders for corporate/international accounts
Ensure all shipment requirements are complete and communicated to the Logistics Team for order fulfillment within given time constraints
Ensure external and internal customers receive world-class customer service including accurate and consistent communication
Track all customer requests, setting timelines, and holding all internal and external customers accountable for meeting the deadline

Skills

Customer Service

Order Management

ERP

Order Entry

Order Fulfillment

Sales Support

Account Management

Nutrafol

Natural supplements for hair growth and health

About Nutrafol

Nutrafol focuses on improving hair health by providing natural supplements aimed at addressing hair thinning and promoting hair growth. Their products are formulated with a blend of vitamins, minerals, and natural ingredients that target the underlying causes of hair loss, such as genetics, stress, diet, and environmental factors. Nutrafol sells these supplements directly to consumers through their website, offering personalized plans developed by naturopathic doctors to meet individual needs. Unlike many competitors, Nutrafol emphasizes a drug-free approach and backs its products with clinical studies to ensure safety and effectiveness. The company's goal is to help individuals achieve visibly thicker and stronger hair through tailored, data-driven solutions.

New York City, New YorkHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Healthcare, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Unlimited Paid Time Off

Wellness Program

Meal Benefits

Phone/Internet Stipend

Professional Development Budget

Pet Insurance

Remote Work Options

Risks

Increased competition from new entrants like Divi could impact Nutrafol's market share.

Nutrafol Skin faces challenges in a saturated acne treatment market.

Partnership with Sephora may lead to competition with established brands in their retail space.

Differentiation

Nutrafol offers a whole-body approach to hair health, unlike many competitors.

The company is backed by over 3,000 physicians, clinics, and stylists in the U.S.

Nutrafol's products are clinically proven, drug-free, and target root causes of hair thinning.

Upsides

Nutrafol's expansion into skin health taps into a large, existing market.

Partnership with Sephora increases Nutrafol's visibility and retail presence.

Growing consumer interest in personalized health solutions aligns with Nutrafol's offerings.

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