Customer Service Representative at BillionToOne

Union City, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, DiagnosticsIndustries

Requirements

Ambitious and intelligent individual
Highly self-motivated
Ability to effortlessly help drive and influence a positive patient and customer experience
Available to work onsite in Union City, CA

Responsibilities

Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience
Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients
Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage
Keep precise and clear documentation of all communications and follow-up activities
Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results
Contact physicians and other medical personnel to obtain missing information from test orders
Enter and qualify new customer information into CRM and LIMS systems
Identify issues and trends and collaborate with commercial leadership to develop bes

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Representative position?

This information is not specified in the job description.

Is this Customer Service Representative role remote or onsite?

This is an onsite position located in BillionToOne's brand new, state-of-the-art, 90,000 square foot facility in Union City, California.

What skills or qualities are ideal for the Customer Service Representative role?

The ideal candidate is ambitious, intelligent, highly self-motivated, and able to effortlessly help drive and influence a positive patient and customer experience.

What is the company culture like at BillionToOne?

BillionToOne maintains a unique culture that is diverse, passionate, and innovative, even with over 500 highly skilled individuals, and has been recognized by Forbes as one of America's Best Startup Employers for 2024.

What makes a strong candidate for this Customer Service Representative position?

A strong candidate is ambitious, intelligent, highly self-motivated, and excels at driving positive experiences for customers including physicians, OB/GYN clinics, staff, and patients, acting as the face of BillionToOne.

BillionToOne

Molecular diagnostics for prenatal and oncology testing

About BillionToOne

BillionToOne specializes in molecular diagnostics within the healthcare sector, focusing on prenatal screening and oncology testing. Their proprietary QCT technology allows for the detection and quantification of diseases at a single base-pair resolution, enabling the identification of minute variations in DNA. The company offers two main products: Northstar Select™, which helps determine the best initial therapy for patients, and Northstar Response™, which tracks the effectiveness of that therapy. Unlike many competitors, BillionToOne emphasizes accuracy, efficiency, and accessibility in molecular testing, providing diagnostic services directly to healthcare providers. Their goal is to positively impact healthcare by making molecular testing more reliable and available to everyone.

Menlo Park, CaliforniaHeadquarters

2016Year Founded

$380.2MTotal Funding

SERIES_DCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Competitive pay

Retirement savings package

Parental leave

Free snacks & lunches

Medical, dental, & vision premiums

On campus perks

Free-on-site EV charging

Risks

Emerging biotech startups could threaten BillionToOne's market share.

Rapid technological advancements may render their current technology obsolete.

Expansion into new facilities may face operational challenges or delays.

Differentiation

BillionToOne's QCT technology detects DNA variations at single base-pair resolution.

Their UNITY Fetal Antigen NIPT is the first US cfDNA test for fetal antigen genotyping.

They replace invasive amniocentesis with a safe, affordable blood test for prenatal screening.

Upsides

BillionToOne achieved a billion-dollar valuation with a $130 million funding round.

Their new Austin facility will create 1,000 jobs, boosting production and local economy.

Recognition as Diagnostics Company of the Year highlights their industry leadership.

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