[Remote] Clinical Director, Patient Safety at Headway

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

Licensed clinician with strong clinical judgment
Patient safety expertise
Experience in high-acuity or crisis care (e.g., from a large health system or fast-paced startup)
Eagerness to drive systems-level safety improvements in a mission-driven environment

Responsibilities

Respond to High-Risk Clinical Events: Act as a trusted responder for complex and urgent patient safety concerns, providing real-time guidance to providers and internal teams to ensure safe and timely resolution
Develop Patient Safety Protocols and Workflows: Lead the creation, implementation, and refinement of scalable patient safety processes in partnership with Clinical Operations, Legal, and Compliance
Educate and Support Providers: Coach and train providers on risk safeguards, documentation best practices, and ethical care delivery to strengthen Headway’s provider network and promote clinical confidence
Strengthen Compliance and Risk Mitigation: Partner with cross-functional teams to ensure adherence to licensing, regulatory, and ethical standards across the provider network
Drive Continuous Quality Improvement: Analyze safety trends and root causes, and translate findings into system-level improvements that enhance quality, safety, and provider/patient experience

Skills

Key technologies and capabilities for this role

Patient SafetyClinical Risk ManagementBehavioral HealthProvider CoachingSafety ProtocolsEvidence-Informed SupportCross-Functional CollaborationComplianceEthical Care

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

This information is not specified in the job description.

What salary or compensation is offered for the Clinical Director position?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires being a licensed clinician with strong clinical judgment, patient safety expertise, and experience in high-acuity or crisis care, ideally from a large health system or fast-paced startup.

What is the company culture like at Headway?

Headway has a mission-driven environment focused on building a new mental health care system, with a diverse national network and a commitment to making your time there the most meaningful experience of your career.

What makes a strong candidate for the Clinical Director role?

A strong candidate is a licensed clinician with expertise in patient safety, strong clinical judgment, experience in high-acuity or crisis care, and a passion for driving systems-level improvements in a mission-driven setting.

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters

2019Year Founded

$318.1MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave for eligible employees

Carrot Fertility annual reimbursement and membership

13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

Flexible Paid Time Off

Employee Assistance Program (EAP)

Training and professional development

Risks

Increased competition from platforms like BetterHelp and Talkspace.

Potential backlash from professionals feeling undervalued by Headway's platform.

Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

Differentiation

Headway simplifies finding and paying for therapy with an insurance-accepting provider network.

It reduces administrative burdens for mental health professionals, enhancing focus on patient care.

Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Upsides

Raised $100M in Series D to expand into Medicare Advantage and Medicaid.

Partnerships with Cigna and Blues plan to expand services to all 50 states.

Growing demand for telehealth services boosts Headway's market potential.

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