Customer Service Representative at Target

Solon, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Flooring, ManufacturingIndustries

Requirements

High school diploma or general education degree (GED); AA or BA degree preferred
Minimum of three years of customer contact experience
Ability to resolve complex or unusual requests and problems
Excellent interpersonal and communication skills, both verbal and written
Ability to work effectively with cross-functional departments
Microsoft Office proficiency
Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
Ability to deal with problems involving several concrete variables in standardized situations
Ability to manage multiple accounts/tasks at any given time
Excellent attention to detail

Responsibilities

Resolve customer inquiries, including but not limited to order status, product information, order processing, account status, sales programs, and product line knowledge
Process all customer orders received by EDI, telephone, fax, email and mail for Tarkett through order entry system (SAP) efficiently and error free
Review delivery due list for all customer orders in all plants to align with delivery requests
Collaborate with cross functional team members including Executive Sales Manager, Field Sales Representative, Marketing and Production as to customer order status
Answer customer inquiries via fax, phone, email and mail
Check stock and provide availability dates to customers
Provide freight quotes once processed through the Logistics Department
Ship samples as required by customers for product specials
Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
Locate out-of-stock material for customers, when required, from other distributors
Other duties as assigned

Skills

Customer Service

Order Processing

SAP

EDI

Product Knowledge

Inquiry Resolution

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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