Customer Service Representative- Covington, KY at Fidelity Investments

Covington, Kentucky, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Aptitude and dedication to complete the FINRA SIE®, Series 7 Top Off, and Series 63 exams through Fidelity's licensing program
Enthusiasm for continuous learning, dedication to studying and applying new concepts, learning quickly, and retaining information for decision-making
Passion for connection and desire to establish rapport with customers through meaningful, resolution-oriented, and efficient conversations
Ability to handle different types of situations, emotions, and conversations while driving towards suitable resolutions
Desire for growth with a mindset that generates long-term success through adaptability and personal accountability
Exceptional critical and analytical problem-solving skills, with demonstrated ability to interpret scenarios, leverage resources, and find appropriate resolutions
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously

Responsibilities

Provide outstanding customer service by answering inbound phone calls and supporting Fidelity’s valued clients
Assist with a broad range of client needs, including trade requests, money movement, online support, and more
Prepare for and obtain FINRA SIE®, Series 7, and Series 63 licenses (fully sponsored by Fidelity, including paid study time and resources)
Develop and practice new skills in handling complex customer calls
Connect weekly with team, meet with leader, and expand network during skill development phase
Gain proficiency in serving customers and explore new career paths through job shadowing and career center

Skills

Key technologies and capabilities for this role

Customer ServiceFINRA SIESeries 7Series 63Financial ServicesInbound CallsClient SupportTrade RequestsMoney MovementOnline Support

Questions & Answers

Common questions about this position

What licensing exams do I need to obtain for this role?

You will prepare for and obtain your FINRA SIE®, Series 7, and Series 63 licenses, all fully sponsored by Fidelity with paid study time and resources.

Is this position remote or onsite?

This information is not specified in the job description.

What is the salary for this Customer Service Representative role?

This information is not specified in the job description.

What benefits are offered in this role?

Featured benefits include Maternal and Parental Leave and Tuition support, with additional benefits not fully listed.

What skills and qualities make a strong candidate for this position?

Strong candidates show aptitude for FINRA exams, enthusiasm for learning, passion for customer connections, problem-solving skills, adaptability, and comfort with new technology.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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