Customer Service Representative (Associate Trainee)

Portugal

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Candidates must be fluent in English, both written and spoken, and have immediate availability. They should possess quick problem-solving abilities, keen attention to detail, and familiarity with online collaboration tools like Slack and Gmail. The ability to adapt to a fast-paced remote work environment is essential, along with a passion for customer satisfaction and e-commerce. Previous experience in customer service, especially in remote settings, or in fields like sales, technical support, or administration involving customer interaction is a plus. Availability to work standard business hours in the Portugal time zone (WET), including rotating weekend shifts, is required.

Responsibilities

Respond promptly and effectively to customer inquiries via email and chat, manage customer orders efficiently, and use available resources to improve the customer experience. Develop personalized responses to enhance customer satisfaction and loyalty, collaborate with the team for a seamless customer experience, and handle customer queries with accuracy and attention to detail. Participate in team meetings, training sessions, and feedback reviews to align on goals and continuously improve performance. Proactively flag issues and take ownership of responsibilities.

Skills

Customer Service

Email Support

Chat Support

Order Management

Problem-Solving

Attention to Detail

Online Collaboration Tools

Slack

Gmail

Adaptability

English Fluency

Everyday Robots

Develops adaptable robots for everyday tasks

About Everyday Robots

Everyday Robots develops versatile helper robots designed to assist with everyday tasks in homes and workplaces. These robots utilize advanced machine learning techniques to learn and adapt to new environments and tasks, allowing them to perform a variety of functions such as cleaning and organizing. Unlike traditional industrial robots that are limited to single-purpose functions, Everyday Robots focuses on creating adaptable robots that can handle multiple tasks. The company targets both consumers and businesses looking to improve productivity by automating mundane activities. Their goal is to enhance quality of life and efficiency by freeing up time for individuals and organizations. Everyday Robots employs a business model that includes direct sales, leasing options, and subscription services for software updates, ensuring a steady income while providing flexibility to clients.

Mountain View, CaliforniaHeadquarters

2014Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging competition from startups in Pittsburgh's Robotics Row.

Need to match advancements in language model integration by competitors.

Keeping up with Google's new industry standards in robotics.

Differentiation

Everyday Robots creates versatile robots that learn and adapt autonomously.

The company emerged from X, formerly Google X, leveraging advanced AI techniques.

Their robots target both consumer and business markets for everyday task automation.

Upsides

Collaboration with ActiveMedia enhances robot communication and performance.

Google's advancements in robotics could benefit Everyday Robots' development.

The vast market potential includes households, offices, and healthcare facilities.

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