Customer Experience Representative (CX) | Seasonal - Part Time
SkioSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Food-Tech, E-commerce, BiotechnologyIndustries
Requirements
Candidates should possess strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience. Familiarity with Zendesk, Slack, or similar support tools is a plus. The role requires availability for extended business hours and weekend shifts, with a start date around mid-November 2025 through the end of December 2025. Applicants should be empathetic, possess active listening skills, and be passionate about problem-solving.
Responsibilities
The Customer Support Specialist will monitor and respond to customer inquiries via email, online chat, and phone calls. They will provide real-time support, troubleshoot issues with the Tovala Smart Oven and App, and educate customers about the company's services and products. Responsibilities also include documenting trends, sharing insights with business and engineering teams, maintaining high customer satisfaction, and contributing to a positive customer experience.
Skills
Customer Support
Troubleshooting
Communication
Problem-Solving
Chat Support
Email Support
Phone Support
Tovala
Smart oven with meal delivery service
About Tovala
Tovala combines hardware, software, and food to simplify home cooking with its Tovala Smart Oven and meal delivery service. The Smart Oven is a countertop appliance that cooks meals automatically when customers scan a QR code on Tovala-prepared meals. This system is designed for busy individuals and families who want healthy, home-cooked meals without spending much time cooking. Tovala targets health-conscious consumers and operates in the meal kit and smart kitchen appliance markets. Its business model includes selling the Smart Oven and offering a subscription service for meal deliveries, ensuring a seamless cooking experience. Revenue comes from oven sales and subscription fees, and the company has experienced rapid growth since its start in 2015, building a loyal customer base. Tovala also focuses on creating a positive work culture, valuing employee well-being and fostering a supportive environment.
Chicago, IllinoisHeadquarters
2017Year Founded
$69.6MTotal Funding
SERIES_CCompany Stage
Food & Agriculture, Hardware, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
401(k) Company Match
Company Equity
Paid Vacation
Paid Holidays
Risks
Increased competition from smart kitchen appliance companies like June Oven and Brava.
Potential supply chain issues due to semiconductor shortages affecting smart oven production.
Rising costs of ingredients and logistics could impact meal delivery pricing and profitability.
Differentiation
Tovala combines a smart oven with a meal delivery service for convenience.
The Tovala Smart Oven automates cooking through QR code scanning for effortless meals.
Tovala targets health-conscious consumers with chef-crafted, nutritious meals and smart technology.
Upsides
Partnership with Jesse Tyler Ferguson enhances brand visibility and broadens audience reach.
Launch of affordable Smart Oven Air Fryer attracts cost-conscious consumers, expanding customer base.
$30M Series C funding fuels growth and innovation in food technology sector.
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