Customer Service Representative at Medtronic

Budapest, Hungary

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Great communication skills (verbal and written) in English and Hungarian
Ability to remain calm and demonstrate resilience during pressurized situations
Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
Displaying a can-do attitude and interest in continuous process improvement
Ability to work under time constraints
Ideally, at least one year of relevant experience in customer service, a contact center, or an office environment
Experience using SAP
Preferably some background in the medical sector or handling prescriptions

Responsibilities

Handling incoming phone calls and emails from patients and respective stakeholders
Responding to inquiries both verbally and in writing
Handling complaints, preparing responses, and sending them out after approval
Process orders in SAP, perform monitoring and resolve queries related to open orders
Prepare and analyze reports, propose improvements and participate in problem-solving initiatives
Support cross department projects, e-business solutions
Cooperate with local logistic service provider, manage inventory reports

Skills

English

Hungarian

MS Office

Excel

Outlook

CRM

SAP

Customer Service

Multitasking

Communication

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

Land your dream remote job 3x faster with AI

Try Jobo Free