Customer Service Representative at Goodyear Tire & Rubber

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, Supply ChainIndustries

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience
1–3 years of experience in customer service, order management, or a supply chain/logistics role
Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred)
Excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams
Strong customer service mindset and the ability to resolve basic inquiries efficiently
Detail-oriented, ensuring accuracy in processing orders, billing, and delivery updates
Ability to collaborate effectively with logistics, finance, and sales teams
Proficient in MS Office, with basic ERP knowledge being an advantage

Receive and process customer orders accurately
Provide updates on product availability, delivery schedules, and shipment status
Guide customers through ordering channels (Customer Service and e-Ordering platforms)
Address customer inquiries and requests at the first point of contact
Log, track, and follow up on unresolved issues in accordance with defined service standards
Enter and resolve claims in the Quality Management (QM) module
Understand and assist with basic logistics, billing, and pricing issues
Support sales by offering product alternatives during order-related issues
Execute actions aligned with sales and business growth plans