Customer Service Representative at Sunrise Farms

Surrey, British Columbia, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Poultry, Food Processing, AgricultureIndustries

Requirements

Exceptional interpersonal skills to build rapport and foster positive relationships with customers and colleagues alike
Proficiency in both verbal and written communication to effectively convey ideas, information, and solutions
Meticulous attention to detail and a commitment to accuracy to ensure high-quality work and client satisfaction
Demonstrated adaptability to thrive in a dynamic and evolving work environment, readily embracing new challenges and opportunities
Proactive initiative to take ownership of tasks, identify areas for improvement, and drive positive outcomes
Resilience and stress tolerance to maintain composure and effectiveness in demanding situations, ensuring consistent performance and customer satisfaction
2 years in a similar role is preferred

Responsibilities

Engage directly with customers via telephone or electronic communication channels, ensuring a seamless and positive interaction
Provide swift responses to customer inquiries, demonstrating attentiveness and professionalism
Demonstrate adept problem-solving skills to address and resolve customer complaints, preemptively mitigating issues that could impact service quality
Gather and assess pertinent information to effectively handle inquiries regarding products and services
Utilize Syspro for efficient order processing, ensuring accuracy and timeliness
Strategically manage workflow to align with both customer and departmental timelines, optimizing efficiency
Thoroughly document inquiries, feedback, and complaints, facilitating a comprehensive understanding and timely resolution
Foster effective communication and collaboration with internal departments to enhance customer experience
Generate comprehensive reports and conduct analyses on customer movement, contributing valuable insights for strategic decision-making
Spearhead the development of customer templates to streamline processes and enhance customer satisfaction
Oversee customer contract management, ensuring adherence to agreements and fostering strong client relationships
Facilitate system price changes in accordance with company policies and market trends
Manage customer claims and credits proficiently, balancing customer satisfaction with organizational policies
Provide reliable coverage during vacation periods to maintain uninterrupted service delivery

Skills

Key technologies and capabilities for this role

Customer ServiceProblem-SolvingTelephone CommunicationElectronic CommunicationOrder ProcessingSysproDocumentation

Questions & Answers

Common questions about this position

Is this a full-time salaried position?

Yes, this is a full-time salaried position.

What is the salary range or specific compensation details?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Customer Service Representative role?

The role requires exceptional interpersonal skills, proficiency in verbal and written communication, adept problem-solving skills, and proficiency with Syspro for order processing.

What experience or qualities make a strong candidate for this position?

Strong candidates will have exceptional interpersonal skills, strong verbal and written communication, problem-solving abilities, and experience with order processing systems like Syspro, along with a customer-focused mindset.

Sunrise Farms

Poultry and meat products provider in Canada

About Sunrise Farms

Sunrise Farms is a notable employer in the poultry and meat production industry, with a dedication to utilizing modern processing technologies and sustainable sourcing from Canadian farmers. As a vertically integrated company, it manages everything from hatchery operations to international distribution, ensuring quality and efficiency in delivering fresh and frozen products. The company's commitment to innovation in processing and the comprehensive care in handling every step of production make it a promising place for career development and contribution to a sustainable food solution.

Surrey, BC, CanadaHeadquarters

1983Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Consumer GoodsIndustries

51-200Employees