Customer Service Representative at Thermo Fisher Scientific

Loughborough, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Life Sciences, BiotechnologyIndustries

Requirements

Track record of being able to multitask and work in a flexible and fast paced office environment
Familiarity and success within a target driven work place
Previous experience in business administration and data entry
Attention to detail
Be persistent, self-directed and results oriented
Able to influence and work effectively across the organisation
Proficiency in English, verbal and written
Appreciation and understanding of how to deliver ‘good’ customer service

Responsibilities

Handles and responds to all types customer problems, orders and general enquiries through a variety of channels – including phone, e-mail, and web
Efficient and accurate entry of orders
Is a customer advocate. Handles customer concerns and resolves complex or challenging customer inquiries by collaborating with various team members to tackle them, delivering an outstanding and effective customer service experience
Takes ownership for customer follow-up and communication
Strives to exceed set SL’s and Individual/Department/Company Targets
Handles all queries within the established process
Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology
Participate in the departmental training plan and commit to a focus on continuous personal improvement
Effectively plans and prioritises workload every day to avoid backlogs

Skills

Customer Service

Order Processing

Phone Support

Email Communication

Problem Resolution

Process Improvement

Workload Prioritization

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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