Customer Service Representative at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Ability to respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Skills to resolve product or service problems by clarifying complaints, determining causes, and offering solutions
Capability to escalate unresolved issues to appropriate internal teams
Knowledge to stay up to date with product knowledge and company policies
Experience handling the Elsevier account, including assisting with logins, profile corrections, and editing documents
Ability to assist with refunds for subscriptions and renewals
Technical skills for addressing concerns like logins, passwords, and basic troubleshooting

Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
Escalate unresolved issues to the appropriate internal teams
Stay up to date with product knowledge and company policies
Handle the Elsevier account – assist with logins, profile corrections, editing documents
Assist with refunds for subscriptions and renewals
Address technical concerns – logins, passwords, basic troubleshooting

Skills

Customer Service

Phone Support

Email Support

Chat Support

Troubleshooting

Password Reset

Refunds

Product Knowledge

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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