Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- High School Diploma or its equivalent
- Typing speed of a minimum of 40 words per minute with 85% accuracy
- Direct insurance agency/company experience (preferred)
- Excellent oral and written communication skills
- Ability to handle multiple assignments
- Ability to work with confidential and/or sensitive information
- Ability to work in the U.S. without current or future sponsorship
Responsibilities
- Communicate and work with customers and associates at all levels
- Review and answer basic inquiries from customers
- Make computer inquiries and entries relating to customer accounts
- Communicate with customers and others to research problems and find solutions
- Collect pertinent information from customers to handle inquiries in a timely and accurate manner
- Prioritize and organize work to ensure it is completed in a timely manner
- Document customer requests
- Assist agents with basic tasks
- Maintain punctual attendance according to an assigned work schedule
- Assist with other duties as assigned within the department or elsewhere upon request
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this Customer Service Representative position?
Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.
Is this Customer Service Representative role remote or work-from-home?
It's a work-from-home position with initial in-person training, offering flexibility to work from home up to 3 days a week afterward.
What skills are required for the Customer Service Representative role?
Required skills include excellent oral and written communication, ability to handle multiple assignments, and ability to work with confidential and/or sensitive information. A typing speed of at least 40 words per minute with 85% accuracy is also required.
What is the salary for this position?
The job description states salary is not specified, though it mentions a competitive base salary as part of benefits.
What makes a strong candidate for this Customer Service Representative role?
A strong candidate will have a high school diploma or equivalent, excellent communication skills, the ability to multitask and handle sensitive information, and direct insurance experience as a plus.
Auto-Owners Insurance
About Auto-Owners Insurance
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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