Customer Service Representative at Sysco

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food Distribution, LogisticsIndustries

Requirements

1-2 years’ work experience, preferably in a customer service, call center, or food service environment
Inventory & POS systems experience is strongly preferred
High school diploma required
Post-Secondary education is an asset
Intermediate PC skills (Microsoft Office suite, outlook, etc.)
Advanced keyboarding skills with the ability to talk and type simultaneously
Telephony/Customer Service system knowledge or previous operating experience preferred
Superior communication skills, both oral and written
Basic math and reading comprehensions

Responsibilities

Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them
Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cut-off orders, etc
Input orders accurately into the computer system
Handle the submission of all orders with accuracy in a timely fashion, confirmation and releasing for picking
Ensure copies of the sales order pick tickets and processing labels are provided to appropriate personnel (Production Manager & Selectors)
Monitor daily sales / margins to ensure our targets are met and all transactions are correct
Co-ordinate all product return requests between customers and company
Ensure special order items are placed accurately with correct lead time
Monitor order cut-off times/days based on specific customers / territories
Review credit hold list. Work with credit manager to have orders released on time
Creating POS materials internally for the sales team
Assist outside sales staff requests for catalogs, information, POS, order guides and quotations
Setup and maintain customer files
Answer product inquiries as needed via email, text and telephone
Manage all social media platforms
Ensure all emails are addressed, maintained and organized before the end of the daily shift
Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc
Provide assistance to other members of the sales team
Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met
Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor
Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingData EntrySales MonitoringCredit ManagementSocial Media ManagementEmail ManagementClerical DutiesProduct InquiriesFile Management

Questions & Answers

Common questions about this position

What experience is required for the Customer Service Representative role?

1-2 years of work experience is required, preferably in customer service, call center, or food service environments. Inventory & POS systems experience is strongly preferred.

What skills are needed for this position?

Intermediate PC skills including Microsoft Office suite and Outlook, advanced keyboarding skills with the ability to talk and type simultaneously, superior communication skills both oral and written, and basic math and reading comprehension are required. Telephony/Customer Service system knowledge is preferred.

What is the salary for this Customer Service Representative position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What education is required for this role?

A high school diploma is required, and post-secondary education is an asset.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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