Customer Service Representative at GoodRx

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Sports, TechnologyIndustries

Requirements

Flexible schedule: Comfortable working evenings and weekends on a rotating schedule
Tech-Savvy: Comfortable with technology and mobile apps
Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks
Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service
Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills
Full-time availability (40 hours/week)
0-3 years in commercial-related roles such as operations, customer service or sales
Advanced English level: strong verbal and written communication and comprehension skills
Education: Bachelor’s degree, or similar working levels obtained through relevant job experience

Responsibilities

Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience
Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability
Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively
Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones
Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games
Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service

Skills

Customer Service

Customer Support

Player Engagement

Problem Solving

Review Management

Tech-Savvy

GoodRx

Provides prescription drug price comparisons and discounts

About GoodRx

GoodRx helps people save money on prescription medications by providing access to discounts and coupons. Users can search for their prescribed drugs on the GoodRx website or app, compare prices at various pharmacies, and obtain coupons to use at the pharmacy for discounts. This service is available at over 70,000 pharmacies across the United States. GoodRx earns revenue through referral fees from pharmacies when users redeem coupons, and it also offers a subscription service called GoodRx Gold for deeper discounts. The company aims to make healthcare more affordable and accessible, focusing on transparency and user privacy.

Santa Monica, CaliforniaHeadquarters

2005Year Founded

$59.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, and vision insurance

401(k) with a company match

ESPP

Unlimited vacation

"Take care of yourself" days

11 paid holidays

Risks

Increased competition from digital health platforms like Amazon Pharmacy threatens market share.

The end of the Kroger Savings Club partnership has led to a decline in subscription revenue.

New CEO Wendy Barnes may lead to strategic shifts that disrupt current operations.

Differentiation

GoodRx offers significant savings on prescription medications through coupons and discounts.

The company provides a unique service with its GoodRx Gold subscription for deeper discounts.

GoodRx for Pets expands their market by offering pet medication savings and home delivery.

Upsides

GoodRx's partnership with Affirm introduces a buy-now-pay-later option for consumers.

The launch of GoodRx for Pets taps into the growing pet healthcare market.

Appointment of Wendy Barnes as CEO may bring fresh strategic insights and leadership.

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