Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- High school diploma or equivalent
- Ability to type a minimum of 40 words per minute with 85% accuracy
- Direct insurance agency/company experience (preferred)
- Excellent oral and written communication skills
- Ability to handle multiple assignments
- Flexibility for occasional and/or seasonal overtime
- Ability to work in the U.S. without current or future sponsorship
Responsibilities
- Communicate and work with customers and associates at all levels
- Assist with reviewing and answering basic inquiries from customers
- Make computer inquiries and entries relating to customer accounts
- Communicate with customers and others as needed to research problems and find solutions
- Collect pertinent information from customers to handle inquiries in a timely and accurate manner
- Prioritize and organize work to ensure it is completed in a timely manner
- Document customer requests
- Assist agents with basic tasks
- Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location
- Assist with other duties as assigned within the department or elsewhere upon request
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work-from-home policy for this Customer Service Representative role?
The role offers a merit-based work-from-home program based on job responsibilities, with initial in-person training followed by flexibility to work from home up to 3 days per week.
What benefits does Auto-Owners Insurance offer?
Benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.
What skills are required for the Customer Service Representative position?
A high school diploma or equivalent is required, along with the ability to type a minimum of 40 words per minute with 85% accuracy, excellent oral and written communication skills, and the ability to handle multiple assignments.
What is the company culture like at Auto-Owners Insurance?
Auto-Owners offers a friendly work environment, structured training program, employee mentoring, and rewarding work alongside great people.
What makes a strong candidate for this Customer Service Representative role?
Candidates with direct insurance agency or company experience stand out, along with strong communication skills, typing proficiency, and the ability to prioritize work and handle confidential information.
Auto-Owners Insurance
About Auto-Owners Insurance
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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