Customer Service Representative at Skechers

St Albans, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Footwear, FashionIndustries

Requirements

Strong communication and interpersonal skills; articulate with excellent written English
Professional, friendly, approachable, and confident liaising at all levels
Positive, self-motivated, and able to work independently or as part of a team
Detail-oriented, organised, numerate, and accurate in data entry
Proficient in MS Office (Word, PowerPoint, Excel, Outlook)
Able to interpret customer orders, emails, safety rules, policies, procedures, and operating/maintenance instructions
Creative, forward-thinking, and able to think outside the box
Knowledge of the fashion and/or footwear industry
Excellent customer-facing communication skills and the ability to effectively resolve queries

Responsibilities

Manage all aspects of account management for National, Key, and Independent retail accounts stocking Skechers footwear
Liaise with customers daily
Effectively resolve queries
Take sales orders over the phone/email and advise delivery dates
Key orders for immediate and forward delivery
Liaise with warehouse to ensure pick tickets are raised for all designated customer orders and advise on requirements
Work with Sales team and update them on the status of accounts/orders as necessary
Manage the order book by maintaining accurate data on the system based on availability and requirements

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsOrder ManagementData EntryMS ExcelMS OfficeMS OutlookAccount ManagementSales Orders

Questions & Answers

Common questions about this position

What is the work location for this Customer Service Representative role?

This role is office based in our St Albans Head Office.

What benefits does Skechers offer?

Skechers offers a competitive salary and benefits package, opportunities for career growth and development, a fun and dynamic work environment, product discount, and free onsite parking.

What skills are required for the Customer Service Representative position?

Required skills include strong communication and interpersonal skills with excellent written English, proficiency in MS Office (Word, PowerPoint, Excel, Outlook), detail-oriented and accurate data entry, and knowledge of the fashion or footwear industry.

What is the company culture like at Skechers?

Skechers offers a fun and dynamic work environment where you can be yourself and feel welcome, with a strong emphasis on diversity, fairness, transparency, and equality of opportunity.

What makes a strong candidate for this role at Skechers?

A strong candidate has excellent customer-facing communication skills, the ability to resolve queries effectively, works well independently or in a team, and can act as a true brand ambassador for Skechers.