[Remote] Customer Service Representative at Think Academy

Remote

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Bachelor's degree or above, with a strong interest in Education-related fields
Quick to learn and master basic knowledge required for work, with a strong sense of customer service
Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
1–3 years of experience in the education-related customer service field is a plus, but not required
Fluency in English

Responsible for enrolling trial courses for clients
Setting up new classes in the system
Managing student transfers between classes
Processing student refunds
Handling the mailing of course materials
Recommend suitable classes based on students' learning progress
Assist teaching staff with additional tasks, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments