[Remote] Customer Service Representative at Think Academy

Remote

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Education, EdTechIndustries

Bachelor's degree or above, with strong interest in education-related fields
Fluency in English
Quick to learn and master basic job knowledge, with strong sense of customer service
Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
1–3 years of experience in education-related customer service (preferred, not required)
Proactive, customer-focused, able to interact with diverse users

Enroll trial courses for clients, set up new classes in the system, manage student transfers between classes, process student refunds, and handle mailing of course materials
Recommend suitable classes based on students' learning progress to ensure smooth delivery of educational services
Assist teaching staff with tasks such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments
Provide course consultations to potential customers and proactive outreach to user leads
Offer excellent customer service to existing clientele