Customer Service Representative 1 at Global Payments

Quezon City, Metro Manila, Philippines

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

High School Diploma or Equivalent
Typically No Relevant Experience Required
Ability to navigate a computerized data entry system or other relevant applications

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution
Answers customer telephone inquiries, orders, service needs and complaints
Maintains detailed and current knowledge of the company's/assigned client's products and services
Resolves basic payment and account related requests (card activations, payments, name/address updates)
Provides standardized responses using GUI screens, documentation, and processes
Enters required data into client provided systems and databases
Determines basic reasons for customer issues and escalates unresolved grievances
Builds base knowledge of products, policies, and procedures for assigned clients