Customer Service - Orem University Crossing Rack at Nordstrom

Orem, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Clear, effective communication with strong interpersonal skills
Accountability, initiative and a high level of ownership
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
The ability to work a flexible schedule based on business needs
Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Responsibilities

Work with the team to ensure the salesfloor stays "runway ready", sized and filled in through re-merchandising and straightening throughout the day
Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), including operating a point-of-sale system, bagging items of all sizes, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
Demonstrate expertise in all technologies used in the store environment
Adhere to all operational, merchandise and asset protection standards
Promote initiatives like the Nordstrom Rewards program
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments (Stock Support and Fulfillment)
Fulfill customer orders in a timely manner following quality standards (Stock Support and Fulfillment)
Prepare and ship customer’s orders following quality, packing and shipping standards (Stock Support and Fulfillment)
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes (Stock Support and Fulfillment)
Assist in maintaining clean and organized selling floors and stockrooms
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Skills

Key technologies and capabilities for this role

Customer ServiceSalesPoint-of-SaleMerchandisingStock ManagementFitting RoomFreight HandlingOrder FulfillmentAsset Protection

Questions & Answers

Common questions about this position

What roles are available in this position?

Roles are available in Sales, Customer Service, Stock, and Fulfillment departments, and you can discuss which one interests you most during the interview.

Is this a remote position or does it require on-site work?

This is an on-site position at the Orem University Crossing Rack store, involving continuous movement for 6-8 hours per shift and physical tasks like handling merchandise.

What skills are required for this customer service role?

Required skills include clear, effective communication with strong interpersonal skills, accountability, initiative and high level of ownership, organizational skills, attention to detail, ability to prioritize multiple tasks in a fast-paced environment, and flexibility to work based on business needs.

What is the work environment like at Nordstrom Rack?

The environment is fast-paced and high-energy, focused on collaborating with teammates to create a welcoming and inclusive atmosphere, keeping the store clean and clutter-free, and ensuring a quick customer experience.

What makes a strong candidate for this role?

Strong candidates have clear communication, strong interpersonal skills, accountability, organizational skills, attention to detail, multitasking ability in fast-paced settings, flexibility with scheduling, and meet the physical requirements for continuous movement and handling merchandise.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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