Customer Service Operations Associate at Linear

Hong Kong

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fashion, Jewelry, RetailIndustries

Requirements

Professionally fluent in English
Bonus: professionally fluent in spoken Cantonese
Enjoy helping people
Possess sound judgment and diplomacy when resolving customer issues
Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
Able to meticulously follow processes
Strong attention to detail
Strong written communication skills
Tech literate and able to learn new software with ease
A collaborative team player who works well with others
Detail-oriented and proactive

Responsibilities

Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
Support the management and onboarding of future 3PL partners to expand our logistics network
Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
Collaborate with carriers to troubleshoot and resolve shipping challenges
Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities

Skills

Key technologies and capabilities for this role

3PL ManagementOrder FulfillmentCustomer ServiceShipment ExceptionsReturn ShipmentsData MaintenanceLogistics Coordination

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a full-time position in the Hong Kong office, requiring on-site work.

What is the salary for the Customer Service Operations Associate role?

This information is not specified in the job description.

What key skills are required for this role?

Key skills include professional fluency in English (bonus for spoken Cantonese), strong attention to detail, sound judgment and diplomacy, strong interpersonal and written communication skills, and tech literacy.

What is the work schedule like at Linjer?

Linjer offers a predictable 9am-6pm work schedule, with night or weekend work exceedingly rare and only for the biggest emergencies.

What makes a strong candidate for this Customer Service Operations Associate position?

Strong candidates are detail-oriented, proactive, enjoy helping people, have sound judgment, diplomacy, strong interpersonal skills, and the ability to meticulously follow processes.

Linear

Software development tool for task management

About Linear

Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$50.8MTotal Funding

SERIES_BCompany Stage

Enterprise SoftwareIndustries

51-200Employees